Handling Information

Cargo Agent

Menzies AviationPhone:+44 208 750 3204 
Shoreham Road East, Building 577Email:LHR.MWC-SAS@menziesaviation.com
Cargo Terminal
London Heathrow Airport   
Hounslow, Middlesex, TW6 3RT, UK  

Opening Hours

Current local time:

Customer Service

Monday - Sunday 24H

Special Handling

PIL
Pharma

PIL COL: Yes
PIL CRT: Yes

PIL FRO: No

ACT: Yes

AVI
Live Animals

Handling is available.

Information regarding transport of Live Animals to the UK, can be found here: Heathrow Animal Reception Centre (HARC)

 

Important information:

 

OK to forward is required before sending the animals to LHR from HARC (harc.okfwd@cityoflondon.gov.uk).

 

As there are a certain number of slots available throughout the day, the further in advance OK is requested, the better.

 

In order for to respond to the request as quickly as possible, use the following the format below for OK2FWD requests.

 

Please do not include attachments or images. Your next request may be rejected if you do not follow this format.

 

•                   AWB Number:

•                   Flight Number:

•                   Arrival date & time:

•                   Airport of origin:

•                   Number of cats/dogs:

•                   PAX proof of travel (if on same flight)

VAL
Valuable Cargo
VUN
Vulnerable Cargo
HUM
Human Remains
LHO
Live Human Organs
DG
Dangerous Goods
HEA
Heavy Item

HEA weight limit 200 kg per piece on non ULD loaded aircraft, and max. 2 HEA's per NON ULD flight…..Embargo from LHR maximum per is 79kgs

PER
Perishable Cargo 

No cooler storage available

COL
Cool Room Storage

+2o - +8o

FRO
Freezer Storage
Other

Firearms and Ammunition

Handling is available but special conditions apply. Contact Cargo Booking

EMBARGO on Section 5 Firearms of all types from Sporting weapons through to Munitions of war in classification


Interline transfer to other airlines

Embargo on VAL/VUN/SWP/MUW/AVI/RXS shipments


Handling Times

Times are defined in minutes

Cargo outbound

Deadline prior to STDGeneralPriority
Latest acceptance (LAT)180120
Dangerous goods latest acceptance480na

Cargo inbound

Deadline after ATAGeneralPriority
Import - cargo checked-in and notified (TOA)180150
Interline transfer nana
Interline transfer Min. 6 hoursna

Your cargo, Our

Commitment