ZRH

Handling Information

Cargo Agent

Dnata Switzerland AG	Phone:+41 43815 8429
Zurich Airport	Email:[email protected]
Frachtstrasse 9 / OPC 4
8058 Zurich
Switzerland

Opening Hours

Current local time:

Customer Service

Monday - Thursday 0800–1200 and 1330–1830

Friday 0800–1200 and 1330–2130

Saturday 0800–1200

Sunday / Holidays Closed

Special Handling

PIL

SAS Pharma Cargo

PIL COL: SAS Cargo compliant

PIL CRT: SAS Cargo compliant

PIL FRO: Not available

ACT: SAS Cargo compliant

Pre-advice to [email protected]

AVI

Live Animals

Pre-advice and onboard message required

VAL

Valuable Cargo

Transport and handling by Cargologic.

VAL handling is available during terminal operating hours.

Import pre-advice is not necessary, but onboard message must be sent to [email protected], [email protected],

and [email protected]

Pre-advice must be sent, but confirmation from ZRH “OK TO FORWARD” is not necessary.

VUN

Vulnerable Cargo

HUM

Human Remains

Pre-advice to [email protected]

LHO

Live Human Organs

Pre-advice and onboard message to [email protected]

Dangerous Goods

HEA

Heavy Items

Due to Swiss labor legislation and equipment available at Dnata, ramp limitation for bulk load of a single piece is 100 kg and max one per flight, except for HUM and AOG – max one per flight

PER

Perishable Cargo

COL

+2 - +8 C

FRO

-10 C - -18 C

Embargo

Other

Handling Times

Times are defined in minutes

Cargo outbound

Deadline prior to STD	Basic and General	Priority
Latest acceptance (LAT) minutes prior to STD	180	150
Dangerous goods latest acceptance	240	na

Cargo inbound

Deadline after ATA	General	Priority
Import - cargo checked-in and notified (TOA)	240	90
Transfer	na	na
Interline transfer	Min. 6 hours	na

ZRH

Zürich, Kloten