When customers buy airfreight, they buy speed and reliability. They have every right to expect their shipment to arrive at its destination at the agreed time.
At SAS Cargo, we take this quality commitment very seriously. We work in a dedicated and systematic manner, with quality improvement as our main focus.
To provide the highest possible quality, airlines and forwarders must work together to ensure that all parts of the transport chain are equally strong, and that we each fulfill our part as agreed.
The steps required to make a shipment "Ready for Carriage", "Ready for Booking" or "Ready for Claim" are neither new nor complicated. They have been agreed on for many years and are understood as a matter of simple logic. Today, they are more important than ever.
Let's work together to provide the quality necessary for an even better airfreight business for all concerned.
Summary:
The document outlines the terms and conditions governing the Carriage of Cargo by Carrier, detailing key definitions, applicability, and the rights and responsibilities of both Carrier and Shipper.
Definitions:
Defines essential terms such as Agent, Air Waybill, Cargo, Carriage, Carrier, Consignee, Shipper, and more, providing clarity on terminology used throughout the document.
Applicability:
Specifies the scope of application, including general principles, compliance with laws and tariffs, applicability to specific regions (USA/Canada), conditions subject to change, and provisions related to charter agreements and gratuitous carriage.
Rights and Responsibilities:
Covers Carrier's rights to refuse Carriage, make substitutions, and cancel flights or Carriage due to unforeseen circumstances. It highlights Carrier's authority over shipments, including holding, storing, or delivering to other transportation services if necessary.
Compliance and Liability:
Emphasizes the Shipper's responsibility for compliance with regulations and the reimbursement of Carrier for disbursements. Carrier's liability is outlined, including limitations and conditions for filing claims related to loss, damage, or delay.
Delivery and Services:
Addresses delivery procedures, including notice to Consignee and options in case of Consignee refusal. It also mentions pick-up and delivery services, forwarding, and re-forwarding of shipments.
Limitations and Overrides:
Specifies limitations on claims and actions, overriding provisions contrary to applicable laws, regulations, or conventions.