We kindly request that you submit any pre-claim or final claim via email at globalclaims@sas.dk with the AWB number in the subject line.
Please comply with the deadlines mentioned below.
To facilitate a thorough assessment of your claim, please provide the following documentation/information:
- Copy of AWB (Air Waybill)
- Specification of the claim (Delay, damage, partial loss, or total loss)
- Amount and currency
- Invoice
- Packing list
If applicable, please also include:
- Damage report
- Delivery receipt
- Survey report
- Repair invoice
- Proof of destruction
- Letter of subrogation (if claim rights need to be transferred to a third party)
Kindly note the following time limits for filing claims:
- Damage/partial loss: Within 14 days from receipt of the goods
- Delay: Within 21 days from the date when the goods were ready for delivery
- Total loss: Within 120 days from the date of issue of the AWB (Air Waybill)
Additionally, please be aware that the maximum liability for carriers is 26 SDR/kg as of December 28, 2024. We recommend reviewing your insurance coverage accordingly.