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File Claim

Claims Registration 


File a Preliminary Claim

File a Final Claim

Claim Status

Required time limits

You are required to file a claim (preliminary or final) no later than:

  • Damage or partial loss: 14 days from receipt of the goods
  • Delay: 21 days from date when the goods were ready for delivery
  • Total loss: 120 days from date of issue of the AWB


SAS Cargo General Conditions of Carriage for Cargo